Privacy Policy

1. Information We Collect

We collect information that you provide when you interact with our service and information that is automatically collected when you use our online platform.

• Account and contact data: name, email address, phone number, postal address when you book services or create an account.
• Service details: vehicle make/model, service preferences, appointment history and related notes.
• Payment and billing data: payment method information processed by our third-party payment processors; we do not store full payment card numbers on our servers.
• Communications: messages you send to us, including support requests.
• Usage data: device information, IP address, browser type, pages visited and interaction data collected automatically.
• Cookies and similar technologies: small files and identifiers placed on your device to support functionality, analytics and advertising preferences.

2. How We Use Your Information

We use personal information to operate, maintain and provide features of our services, including to:

• Provide and personalize our services, appointments and communications.
• Process payments and manage billing.
• Respond to inquiries and provide customer support.
• Improve and develop our services, including through analytics and research.
• Send service-related notices, updates and marketing communications where permitted.
• Detect, investigate and prevent fraudulent or illegal activity and security incidents.

3. Legal Bases for Processing (Where Applicable)

Where applicable (for example under GDPR), our lawful bases for processing personal data include:

• Performance of a contract (e.g., to fulfill bookings and payments).
• Legitimate interests (e.g., improving services, fraud prevention, ensuring security), balanced against your rights.
• Consent, where we request it for marketing or non-essential cookies; you may withdraw consent at any time.
• Compliance with legal obligations where required.

4. Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to provide core site functionality, remember user preferences, and analyze site usage. Types of cookies we use include:

• Necessary cookies: required for basic site operation.
• Performance and analytics cookies: used to understand and improve the site experience.
• Functional cookies: remember preferences and settings.
• Advertising cookies: may be used by third-party partners when permitted.

You can manage cookie preferences through your browser settings and, where provided, our cookie controls. Disabling certain cookies may affect site functionality.

5. Sharing and Disclosure

We may disclose personal information to third parties in limited circumstances, including:

• Service providers: parties who perform services on our behalf, such as payment processors, hosting providers and analytics vendors.
• Business transfers: in connection with a sale, merger or reorganization.
• Legal and safety reasons: when required by law, to enforce our terms, or to protect rights, property or safety.
• With your consent: where we have your permission to share specific information.

We require service providers to protect personal information and process it consistent with this Privacy Policy.

6. International Transfers

Information collected may be processed or stored in countries different from your country of residence. When we transfer personal information internationally, we use appropriate safeguards such as contractual protections to protect your data to the extent required by applicable law.

7. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of information and the purposes for which it was collected.

8. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, such as the right to access, correct, delete or port your data, and the right to object to or restrict processing. To exercise your rights, contact us at info@rediluxo.cfd. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration and destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Children

Our services are not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will post the revised policy on our platform and indicate when it was last updated. Continued use of our services after changes constitutes acceptance of the revised terms.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact: